SUMMARY Desktop Support and PC Refresh Technician with several years of experience performing desktop support. Experience in installing Windows and Mac monitors, Windows operating systems, Dell Computers, and installed new applications and software. * Experience analytical skills which includes troubleshooting newly refreshed devices and troubleshooting Windows operating systems. Mac operating systems, Linux operating systems, and Microsoft Office product. * Experience resetting and unlocking accounts in Windows and experience in Workstation, Desktop, Laptop, and Printer deployment. * Experience in imaging and deploying desktops and laptops. * Ability to work various hours including nights and weekends. * Background installing and troubleshooting, resetting contents, set up and deactivate Apple iPhone accounts. * Eligible for a U.S. Security Clearance, and worked in a High Security environment. On a recent contract, the Department of Justice which required me to have a Security Clearance in order to work in a Cooperate environment.
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