Exceptional Customer Service Skills, self-motivated, quick thinker and a team player who focuses on "getting the job done"!

COMPANY	POSITION HELD	DATES WORKED
Concierge Services	(Confidential)	8/2000 - 8/2005

SCHOOL	MAJOR	YEAR	DEGREE
Napoli Culinary Academy of America	Culinary Arts Management	2007	Master Degree
Universal Class (online)	Event Planning	2007	Specialist Degree
California State East Bay (Hayward)	Human Development	1977	Bachelor Degree

Highlights:

20 years, Customer Service8 Years, Concierge5 Years, Banquet Server/Captain/Restaurant Staff5 Years, Convention Staffing1 Year, Hotel Assistant General Manager

Companies I like:

Ritz-Carlton Hotel, Four Seasons, Lucas Films, Harpo Productions (Oprah Winfrey)

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Event Coordinator
• Catering Manager
• Banquet Manager

In one of my previous positions as a Corporate Concierge, I was able to influence 400+ employees to "step out of their comfort zone" by intermingling with other employees in their work environment thereby building and creating new business and personal relationships. With the same group of individuals and the same concept, was able to connect them with the surrounding restaurant and hotel community by planning and executing a Hotel/Restaurant Vendor Fair at my building.