Summary of Qualifications 17 years of Military Personnel and Administrative management experience 20 years Customer Service experience Excellent organization and time management Strong Management, supervision, interpersonal and organizational skills Experience in leadership training, technical training and staff development Strong technical proficiency in Microsoft Outlook, Word, PowerPoint, Excel, and Excess Executive Support Type 40+ WPM Defense Travel System Training Command Managed Equal Opportunity Manager Primary Leadership Development Training Immigration Services Assistant December 2015 - Present United States Citizenship and Immigration Services, Greer, South Carolina * Perform analysis on files, reports, and information systems or databases. Prescreen various applications and submissions by USCIS customers for accuracy, completeness of initial supporting documentation and eligibility for benefits and process documents and fees. * Analyze incoming requests for expedited services and provided expedited services, as appropriate, and process requests for fee waivers. * Maintain subject matter files, technical instructions, and/or operating procedures. * Support the Operations Service Center by supporting the Immigration Services Officers, managing correspondence, and maintaining customer support, provide security checks in accordance with all applicable USCIS laws and policies, and track, research, collect, correlate, analyze data in order to prepare reports. * Ability to prescreen various applications and submissions for accuracy, completeness of documentation, and eligibility for benefit. * Manages various electronic data tracking systems.

Highlights:

• Scheduling
• Administrative Support
• Distribution
• Microsoft
• Microsoft Outlook
• Security
• Support
• Administrative Assistant
• Travel
• Management