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Muhammad A

Help Desk Specialist - 12 Years of Experience - Near 06410

Occupation:

Help Desk Specialist

Location:

Levittown, PA

Education Level:

Bachelor

Will Relocate:

YES

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Network engineer with 6+ years of experience in Network Analysis, Design and Maintaining Enterprise networks, experiences includes implementation, Configuration, Troubleshooting Enterprise Networks * Extensive experience in LAN/WAN technologies, Routing/Switching protocols and Wireless Technologies including TCP/IP protocol suite and multi-protocol routing in Cisco environment. * Good knowledge and experience in Installation, Configuration and Administration of Windows Servers 2000 / 2003, Active Directory, FTP, DNS, DHCP, TFTP, Linux OS under various LAN and WAN environments. * Troubleshoot, consult and solve issues involving LAN/WAN switching and routing technologies such as Load Balancing Using Port Channels, STP, RSTP, MSTP, VLAN, DHCP, and OSPF. * Expertise in configuration of Cisco Catalyst Switches of 1900, 2900, 3550,3750,4500,6500, Cisco Routers of 1800,2500,2600,2800,3600,3800,7200,7600 IP addressing * Experience in troubleshooting both connectivity issues and hardware problems on Cisco based networks. * Configuring VLAN, Spanning tree, VSTP, SNMP on EX series switches. * Experience in technical documentation with change management using various Microsoft software (Visio, Word, Exceletc.) * Experience in diverse IT disciplines, including networking, technical support, programming, operating systems and system administration * Dealt with the escalation problems for Routing, Switching and WAN connectivity issues using ticketing system remedy. * Strong interpersonal, organizational communication, customer service & presentation skills. * Excellent customer management/resolution, problem solving and debugging skills with good verbal/written communications and presentation skills.

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COMPANY POSITION HELD DATES WORKED

Penn Steel Fabrication Inc Machinist 10/2016 - 3/2017
Netsolace Inc. Office Manager 1/2004 - 1/2005
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