SUMMARY OF QUALIFICATIONS * Management - Hands on supervisor with highly developed negotiation skills and experience cultivating strategic business partnerships. Eight plus years of first-line supervisory and management experience, directly supervised departments as large as 150 staff personnel. * Team Building - Decisive team leader with the ability to mentor and coach staff/ associates. Able to influence staff/associates and build morale. * Communication - Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers, and staff at all levels. * Performance management - Uses positive reinforcement to motive, change culture, and sustain results.

Highlights:

• AT&T
• Call Center
• Financial
• Light Emitting Diode
• Pricing
• Training
• Dec
• Data Analysis
• Voice
• ACD