QUALIFICATION SUMMARY Computer Operations Management Computer Production Control Data Entry Management Fiscal Budget Accounting Preparation Systems Development/Implementation Evaluation Customer Service/Customer Support Planning Target/Forecast Preparation Computer Hardware/Software purchase Personnel Management/Supervision Interviews/Selection & Hiring Wage & Performance Evaluations Internal & Customer User Training HARDWARE/SOFTWARE FAMILIARTY Microsoft Office 95, 97, 2000 and XP Access Internet Explorer Outlook Express Lotus Notes Lotus 1,2,3 WordPerfect Data General 8000 and 10000 HP 3000 Various other types of hardware and software EDUCATIONAL COURSEWORK (CONTINUING EDUCATION COURSES) Numerous continuing education courses provided by: New Horizons American Management Association ROLM Corporation Fred Pryor Hewlett Packard Illinois Data Processing Center Missouri College of Automation Wilson Learning Center Control Data

Highlights:

• Data Entry
• Management
• ACD
• Automatic Call Distribution
• Computer Operations
• Control Data
• Data General
• Data Processing