PROFESSIONAL SUMMARY Self-motivated, communicative, office and field oriented team player, displaying independence in thought, yet holding employer and client needs paramount A multitasking, hardworking, self-starter who can prioritize to meet deadlines. INFORMATION TECHNOLOGY EXPERIENCE Desktop Support Specialist Barry University, Miami Shores, FL Sept. 2007 - Present * Provides technical support to faculty, staff and students on campus and to satellite campuses including imaging PC's and laptops, tablets, smartphone troubleshooting and repairing all hardware or software issues. * Respond quickly to troubleshooting campus network connectivity issues ensuring client satisfaction. * Maintains departmental inventory for all computers, tablets and printers ensuring accurate accountability for products. * Provide technical support and troubleshoot issues for all Mac users and labs on campus. * Reviews and configures security computer protocols at Medical Clinics for HIPPA compliance. * Manages, and distributes service tickets in Team Dynamix for efficient customer service. * Consults with departments for future technology needs. Network Manager

Highlights:

• Microsoft Windows
• Software
• Active Directory
• Connectivity
• Hardware/Systems
• Infrastructure
• Lan/Wan
• Local Area Network
• Microsoft Active Directory
• Microsoft Windows 2000
• Mac
• Windows 7
• Windows 10