Service professional with exceptional interpersonal, communication and leadership skills. Resourceful, creative, loyal, team player with a great attitude and highly reliable.

COMPANY	POSITION HELD	DATES WORKED
California State University	(Confidential)	8/2005 - 5/2007
Long Beach City College	(Confidential)	8/2004 - 5/2005
Harbor Occupational Center	(Confidential)	6/2000 - 6/2001

SCHOOL	MAJOR	YEAR	DEGREE
California State University	Business/IS/Telecommunications	2007	Bachelor Degree
Long Beach City College	Liberal Arts	2004	Associate Degree

Highlights:

WORK HISTORY: Aug. 2005-May 2007 CSULB, Federal Work Study, Long Beach, CA College of Business Administration, Computer Lab Assistant Answered computer-related questions from students in labs. Refilled paper and toner in lab printers. Answered phone calls for technical support from faculty, staff, and students. Made sure lab computers and printers were working properly. Kept labs clean. Performed other computer-related tasks as directed by Office of Computer Services staff. Aug. 2004-Feb. 2005 CSULB, Federal Work Study, Long Beach, CA Women’s Resource Center (WRC), Office Assistant Word processed office documents using MS Word, created monthly schedule sheets using MS Excel, loaned and received WRC library books. Aug. 2003-May2004 LBCC, Federal Work Study, Long Beach, CA Speech Department-Student Assistant Prepared office documents using MS Word, formulated grading sheets using MS Excel, recorded grades, generated PowerPoint presentations pertaining to class lectures, edited speeches, and assisted with publishing new material. June 2000-June 2001 Harbor Occupational Center Computer Repair Shop, San Pedro, CA Simulated A+ Test Supervisor (Student) Quality Assurance Supervisor (Student) Developed a system where students could practice A+ Testing; supervised diagnostic checks on repaired computers; motivated students with diverse backgrounds to win gold and silver medals in SkillsUSA-VICA Regional, State and National Competitions; devised improved fundraising techniques to maximize student and faculty participation; and increased school spirit. Won Gold & Silver Medals in SkillsUSA –VICA Competitions for Leadership and Computer Maintenance and Repair. April 1999-Aug. 1999 OfficeTeam, Torrance, CA Office Assistant Medical Billing Clerk Assisted with general office duties, prepared claims for insurance billing, and maintained files for use. Sept. 1997-Oct. 1999 Apple One, San Pedro, CA Engineering Support Medical Records Clerk/Receptionist Office Assistant General Office Clerk Maintained numerous files of blueprints of international building structures and distributed drawings to various departments. Welcomed and received patients, organized records for doctor visits and billing, collected and balanced co-payments. Nov. 1987-Mar.1995 BellSouth Telecommunications, Miami, FL Service/Sales/Collections Representative Generated orders for new service and service changes, handled billing questions and adjustments, negotiated and collected bill payments, and demonstrated excellent service. Received multiple awards for outstanding service and sales.

Companies I like:

Verizon, Carnival Cruiselines, California State University or any educational setting

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Help Desk
• Service Representative
• IT support
• IS support
• Customer Service Manager

Computer lab service representative with a great attitude. Highly reliable, perfect attendance