QUALIFICATIONS * Consistently exceed sales targets through first-rate service and in-depth product knowledge * Track record of advancement based on capabilities, work ethic, and enthusiasm. * Listen to subtle communications and convert them into active solutions. * Perceive motivation in others allowing them to exhibit results based on their goals. * Flexible to multiple project changes, with quick turn-around time, meeting deadlines and goals. * Understanding of bottom-line priorities and the importance of customer satisfaction. Customer Support Rep. (Supervisor)-SouthwestAirlines, Chicago, IL March 2010 - Present Representatives are also account supervisors are to manage accounts and support customers through the completion of the call and any concern. Sell seats on Southwest flights and sell company products as Southwest Visa credit cards, Early bird check in, Rental cars and hotels. Provide customers with information about fares, schedules, routings and ticketing requirements, access and provide information on such subjects as baggage and freight, car rental, rapid rewards account information, and Southwest policies and procedures. Must possess a complete understanding of our airlines operations, as well as excellent communication and computer skills. Representatives also handle customer's complaints ranging from lost baggage, unused funds and lost reservations, emergency response assistance, accommodate customers during flight delays or cancelled flights. Must exceed, meet and /or maintain weekly and quarterly sales goal. Received and have records of customer compliments and company compliments. Exceptional Customer Service. Cosmetologist - Great Clips Salon, Homewood, ILL Aug 2009 - March 2010 Servicing customer nationwide. Committed to providing quality services Haircuts, Shampoo, Perms, Styles, Conditioning treatments, Selling products line. Connecting with the customer to give them the best services upon each visit for men, Women and children of all ages.

Highlights:

• Management
• Scheduling
• Accounts Payable
• Accounts Payable/Receivable
• Coding
• Data Entry
• EKG
• Injections