SUMMARY * Highly effective well organized professional with years of leadership experience in the arena of health and welfare, payroll benefits processing, retiree support functions, training, recruitment and implementation * Experience in analysis, planning, with ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions * Excellent analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted environment, possessing strong problem-solving skills leading to development of innovative solutions to complex issues * Efficiency in cross training initiatives, develop and execute processes and procedures to improve quality and service * Ability to multi-task and be flexible to allow for changes in assignments and priorities depending upon identified needs of the business. * Successfully worked with clients and supervised staff from a wide range of cultural and socio-economic backgrounds

Highlights:

• Call Center
• Management
• Training
• Audit
• Automation
• Benefits
• Human Resources
• Payroll
• Compliance
• Process Improvements
• Cobra
• Support
• Deductions