Led the successful redesign of two home service companies currently exceeding EBITDA goals by 10-20% annually. * Achieved 95% efficiency and 2% abandonment rate by restructuring the customer service department. * Established and maintained customer attrition rate below annual goal of 3.9% for six consecutive years. * Launched two new divisions that generated significant revenue and continue to produce YOY growth. * Reduced lost-time accidents by 60% for three high-risk transportation firms logging up to 40M miles annually. * Attained 98.7% utilization goal 62% increase in productivity and 30% decrease in operating expenditures. * Generated an average of +33% in revenue production for a variety firms operating in differing markets. * Achieved the highest job satisfaction rate (98%) from three different firms with an average of 250 employees. * Authored 350 - page reference manual that was presented to executive management of a global organization. * Succeeded in reducing employee turnover by an average of 55% using a training and public relations emphasis.

Highlights:

• Forecasting
• Insurance
• Scheduling
• P&L
• Food Service
• Transportation
• Delivery Driver
• Cash Flow
• Receivables
• Management
• Public Relations
• Six Sigma Quality