PROFESSIONAL SUMMARY * EXPERIENCED, EDUCATED AND CERTIFIED in Communications, Conflict Resolution, Facilitation, Mediation and Advocacy * Collected outstanding debts, trained, coached, and monitored employees in successful position competence, financial policy, compliance and client retention for fifteen years for Sears, and Citibank * Project Manager for corporate education ( Risk Management) and diverse non-profit fundraising groups * Facilitated issue groups with committed principles of inclusive diversity and directed change * Researched, analyzed, developed and advocated for individuals and non-profit teams to meet successful goals GLOBAL CREDIT AND COLLECTION CORPORATION 5440 N Cumberland Ave, Suite 300, Chicago, Il 6056, 773 - 380 - 3130 Christina Ramos, HR