QUALIFICATIONS SUMMARY * Polished professional Customer Service Representative. * Extensive experience with customer support and sales in busy call center environments. * Unwavering commitment to excellence in customer service with a unique ability to build productive relationships, resolve complex issues, and maintain customer loyalty. * Strategic-relationship partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground to achieve win-win outcomes. * Advanced knowledge & proficiency in Microsoft Excel, Word, Access, Outlook, and PowerPoint.

Highlights:

• Customer Service
• Benefits
• Call Center
• Cobra
• Complaints
• Management
• Triage
• Microsoft