Summary of Experience: Experienced handling various customer service and collections portfolios in the banking, utility, telecommunication, automotive, property management and other industries. Responsible for the overall performance of my client portfolios and client service personnel associated with Sunrise accounts. (Ford Motor Credit, MCI, Talbot's, First National Bank of Texas, Piedmont Natural Gas, Hyatt Residential Management,ConEdison, Central Hudson Gas & Electric, Mountianeer Gas Company, Huntington National Bank Etc.) Extensive knowledge of multiple clients' agency audits, scorecards and matrix strategies. Complete understanding of the FDCPA, CFPB, TCPA, all federal and state laws and how they apply to clients and collection agencies. I have built an extensive network of creditors, vendors, debt buyers and agency personnel and have a complete understanding of the collection marketplace through participation in trade shows. Experienced creating, onboarding and adjusting collections and customer service campaigns as the industry has changed.

Highlights:

• Sales
• Management
• Automotive
• Banking Industry
• Customer Service
• Microsoft
• Microsoft Office
• Property Management