Description
SUMMARY OF QUALIFICATIONS: ~Thirty plus years of vacation ownership sales, training and management experience. ~Versed in managing, recruiting, training and administrating maximum business potential. ~Expert in all aspects of product knowledge, with tangible results in recruiting and training. ~Expertise in training systems and determining training needs. ~Ability to create written recruiting and training strategies. ~Seasoned with extensive experience with member relations and referral program strategies. ~TQM and TQS trained by TQM Professor Jim Toni, Williamsburg, VA-Landmark Graduate. ~History of sales credibility and management success National Product Knowledge Training Director ~Traveled extensively to all Wyndham Worldwide Fairfield Resorts conducting structured training sessions with all site sales personnel management and administrative staff. ~Responsible for the development and implementation of the Leisure Product program/product knowledge training curriculum for site sales and management. ~Established and maintained communication with Corporate Service personnel in order to ensure accurate program/product presentation and enhancement. ~Developed and prepared training manuals/collateral and testing materials to accomplish training session objectives. Sales Skills, Attitude and Product Knowledge Training Manager ~Trained the trainer and recruiter, staff and sales personnel in product knowledge and attitude. Sales Training Manager ~Instructed salespeople and staff in selling and servicing skills tied to product knowledge. Sales Manager ~Aided sales force in closing sales/team evaluation reporting. ~Followed sales personnel into the field for continued training, testing, evaluation and attitude. Program Coordinator ~Dealt with daily site problems regarding complaints or dissatisfaction with service, employees or policies with prompt and accurate resolution. Better Business Bureau complaints follow-up and resolution. ~Participated in coordination and communication with corporate operations and resolution of legal/consumer issues avoiding litigation. ~Furnished support link notes for Corporate Member Services Department, "Policies and Procedures" enforcement. STEVEN SCOVIL Verification Loan Officer ~Authorized by corporate to close and seal sales contracts. ~Verified accuracy of sales process and contract policies. Project Director ~Developed efficient systems and procedures. Created completely new sales department and sales facilities. ~Recruited staff/sales force and administered program market budgets.
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