To obtain a position as a Service Desk Analyst COVER LETTER: Dear Recruiter: OBJECTIVE: a position as a Service Desk Analyst. Please review my resume in application for this position. I have 2 years' experience using Service Now. I have ITIL Foundation, CompTia A+ and CompTia Network+ Certifications . My two and a half years working as a Service Desk analyst afforded me daily interaction with troubleshooting Windows 7 Windows XP, Microsoft Office 2010 including Word, Excel, PowerPoint, Norton and Adobe applications. I have a Bachelor of Science degree in Aviation Management with an Emphasis on Information Systems and a Bachelor of Science degree in Network Security/Web Development. I believe I would excel in this position because I truly find computer and network support fun, necessary and rewarding. May I arrange an interview to further discuss my qualifications* I am available for an interview at a mutually convenient time. You may call me at my work phone at 303-514-0261 or email me at lenwoodr16@gmail.com. Thank you for your time and consideration. Sincerely, Lenwood Robinson

Highlights:

• Windows 7
• Microsoft Windows
• Microsoft Windows 7
• Verbal Communication
• Verbal Communication Skills
• Communication Skills
• Windows XP
• Active Directory