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Charles W

Customer Service Manager - 20 Years of Experience - Near 89158

Occupation:

Customer Service Manager

Education Level:

Master

Will Relocate:

YES

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PROFESSIONAL SUMMARY Aspiring Cyber Operations Professional and Military Veteran - DOD 8570.1 - Level II Compliant. 15+ years of proven experience leading teams to achieve operational goals. Possess a comprehensive background in translating cultural trends, audience research and information into actionable insights derived from conducting domestic operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $1M while meeting the expectations of senior leadership. Possess extensive knowledge in logistics, operations management, risk management, security concerns, and policy implementation. Recipient of awards for outstanding performance and professionalism. Career supported by Department of Defense certifications, corporate leadership training, recent Certification in Cyber Security, a Bachelor of Arts in Political Science and a Masters Degree in Hospitality Administration. Inactive clearance and recent FBI clearance. Open to entry level position. * * Operations Management * Project Coordination * Discretion & Confidentiality * Strategic Operations Planning * Risk Analysis / Management * Policy Implementation * Crisis / Contingency Planning * Security Program Management * Regulatory Compliance PROFESSIONAL HIGHLIGHTS * Certification (March 2016) in Security+ including managing a secure network backbone, understanding of common hosts and their operating systems and in design, operation and maintenance of a defensive posture. * Deliver operational experience from the U.S. Army and National Guard experience, along with supervisory experience across payroll, operations, security, and surveillance. * Assisted in the successful opening of 3 new facilities interviewed, auditioned, trained, and supervised employees to assure the highest standards of customer service while maintaining corporate quality assurance measures. * Ability to create a premier learning environment provided exceptional coaching and mentoring to staff to achieve goals.

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