Description
Professional Summary: HELPDESK SUPPORT/NETWORK ENGINEER * Desktop / Deskside Support: Monitor calls: Power net, Remote control: Dame Ware, system/resolve/issues/troubleshoot/workaround during outage Document CI- configuration information of systems in production removed or add system. Call level solving very high. * Network Engineer - Data Center Operations - Racking/stacking of servers - Server Technician, network configuration-Server upgrades - PC and Laptop repairs -rebuilding of servers experience.- Server troubleshooting. PC - Technician Data Migration: USMT, MDT and SCCM tools- Configuration Manager 2012 to manager division of systems - management console PDU Upgrade on identified clusters- input IP address into PDU, subnet mask, etc.. * Years in Financial Industry with Supervisory experience - Sales Manager (five years) - Teller line Supervisory ship - 8 plus years with the city of Chicago as an Accountant. Wec / Integrys Energy group - Deskside Support 05/2015 - 01/2016
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Synergy/Ncr | Customer Engineer | 10/2016 - 3/2018 |
| Blackberry | Network/Desktop Support, Printers | 4/2016 - 7/2016 |
| Wec / Integrys Energy | Configuration Manager Helpdesk Support Tech | 5/2015 - 1/2016 |
| Insurance Co | Field Support Technician | 1/2015 - 4/2015 |
| Eteam Inc | Desktop Support Tech Configuration Manager | 4/2014 - 12/2014 |
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