ACCOMPLISHMENTS Staff Development: Trained & Coached in professional development courses for all staff. These are now best practices in the brand with a strong focus in management training and internal promotion for qualified applicants. Mentored and coached employees, with a hands on approach resulting in a 12% increase in productivity, while still beating projected payroll productivity numbers, by 5%. Most recent staff survey received 99% for Starwood Engagement and 100% supervisor effectiveness. Winner of the Talent of the quarter 2014. Operations Management: Managed 4 departments with a strong focus in customer service, increased guest satisfaction scores by 22%, performing above brand YTD, and steadily climbing into the top 10 in North America. Handled all functions related to the daily operations of the hotel, acts as Manager on Duty.

Highlights:

• Housekeeping
• Focus
• Forecast
• Best Practices
• Customer Service
• Inventory
• Management
• Payroll