Summary Results-oriented Senior Team Lead with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Energetic Senior Team Lead with 7 years experience in high-level executive support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 82% to 93% within 1 year as Customer Service Manager. Improved customer retention in 2015 by 5% from the previous five years. Reduced staff turnover by 10% in one year by implementing several well-received team and morale-building programs.

Highlights:

• Customer Service
• Retention
• Management
• Reliability
• Team Lead
• Call Center
• Complaints
• Customer Relationship Management