Summary Results-oriented Service and Parts Director with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Established budgets and goals for sales, profits, and expenses. Developed daily progress report for management and associates showing progress in attaining goals. Worked with Manufactures on new model introduction as a Quality Monitoring dealer by reporting of defects and problems directly to the factory. Established and held Customer focus groups at dealerships. Accomplishments Obtained 5 Star rating for Chrysler Dealership CSI awards for several Manufacturers Accomplishments Obtained 5 Star rating for Chrysler Dealership CSI awards for several Manufacturers Improved overall sales of products and services Improved Labor Profits Improved Inventory turnover rates and profits.

Highlights:

• Management
• Inventory
• Networking
• Outside Sales
• Sales
• Customer Focus
• Customer Service
• Focus