Description
SUMMARY OF QUALIFICATIONS * Over 5 years' experience in help desk * CompTIA Security+ Certified * Fiber Optic Certified * Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals * In-depth knowledge of documenting and upgrading hardware and software systems * Hands-on experience in creating user accounts including user rights, security and groups creation * Able to train employees identify, analyze, and repair product failures * Demonstrated ability to determine and recommend products or services suitable to the user requirements