Description
SUMMARY Dedicated IT Professional with over 10 years' experience as a Customer Engineer with expertise in Computer Science, system Risk Management, LAN/WAN configuration, resolution of online production, maintaining software patch level, Bottled Water, Food-Drug, hardware replacement, and maintaining Microsoft Windows XP/7, Exchange\Outlook. Exceptional motivator and dynamic team player with proven abilities. Five years of proven experience in ebusiness, integration of IBM, HP, and Microsoft Sun Sparc Enterprise/Oracle racks, consulting support to multiple technologies, troubleshooting and supporting various critical IT infrastructures. Proven ability to troubleshoot efficiently and to provide timely technical support for various software and hardware such as Windows, Oracle, Microsoft Outlook, Solaris OS 10 Environment, and Agilysys Inc. KEY ACCOMPLISHMENTS * Implemented a Helpdesk system, Active Directory, Network management enabling team to resolve issues more proactively and respond to issues in a more organized and efficient manner at Colgate-Palmolive Co. * Provided remote support to VPN initiatives via email, outlook, phone and also supporting users at their desks and on site at New Jersey Department of Health (OITS) * Identified and capitalized on new business opportunities at eBryIT and Datanomics as a consultant. * Developed financial strategies combining quality service and pricing to maximize profits and improve customer satisfaction at Staples, Nextel, and Agilysys Inc. TECHNICAL KNOWLEDGE
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