I am seeking a senior leadership role where I have the opportunity to lead, guide and direct a contact center organization. I have the passion and experience to create a culture that drives performance and success. I seek the opportunity to teach company values to an employee engaged team of leaders. I utilize personal experience to motivate and develop employees to reach the desired Key Performance Indicators (KPI’S). I am viewed as a manager who inspires others, leads by example, and is dedicated to corporate goals and commitments. My success is measured by the development and success of the employees that I have managed.

Highlights:

• Goal oriented
• Team devlopment
• Team building
• Proficient communication
• Performance management
• Motivation
• Managing change
• Root cause analysis
• Sales
• Sales Support
• Support
• Cms
• Compensation
• HR
• Human Resources
• Management