• Responded to telephone inquiries and complaints using standard scripts and procedures. • Gathered information from customers; performed research and resolved inquiries and logged customer calls. • Answered 60 calls approximately in a call center atmosphere on a daily basis. • Communicated using appropriate options for resolution in a timely and professional manner. • Provide appropriate information to solve issues and satisfied customers on the first call. • Prepared standard reports to track workload, followed up with work and delivered feedback to customers within said timeframe.

Highlights:

• Commendable
• Active listener
• Spss
• Insinq
• CSD
• MS Office
• commited
• Self- learner
• Accounting
• Accounting Software