PROFESSIONAL SUMMARY * Technical Support Specialist with over twenty years of experience providing software, hardware and network support in Windows 8.1, 7 and XP. * Sole IT person in the Austin office supporting 130 users and Lead responsible for migrating 135 users and 235 computers the SMSC domain to the Microchip Domain. * Solid Desktop support work experience with extensive PC troubleshooting experience including Windows 7, Windows XP and related software, Microsoft Office, Outlook/Exchange and remote connectivity software (broadband, WiFi, WWAN, VPN etc.) and and managing users accounts in Active Directory * Basic understanding of networking, as well as strong organization, communication, and problem solving skills * Hands-on installation and troubleshooting experience with Windows 7, 8 and XP and Microsoft Office up to 2010 and Dell hardware, Polycom, Avaya mobile phone systems.

Highlights:

• Active Directory
• Microsoft Active Directory
• Windows XP
• Microsoft Windows XP
• Troubleshooting
• Windows 7
• Desk Top Support
• SCCM