Description
SUMMARY I am a highly experienced and motivated marketing and event professional with proven success in strategic project and event management. I would like to apply my marketing background to a mutually beneficial employment opportunity that allows me to utilize skills in growing profitable sales, event marketing creativity and nurturing customer relationships. Job responsibilities included: Trained Job responsibilities include: * Provided support to the back office including HR, recruiting, and legal document tracking * Coordinated corporate-wide United Way campaigns * Company-wide contact for travel reservations * Company-wide contact information on benefits administration, 401K administration, Policy and Procedures Manual * Process new hires and terminations * Processed and followed up on collections on past due clients motivated coached and evaluated a staff of 15 to ensure superior customer service and high performance Maintained service talk time data and client satisfaction levels Direct call center operations as a liaison between clients supervisors and call center employees Performed call quality checks identified areas to improve and implemented measures to improve performance levels meet objectives and ensure quality assurance standards * Developed and reviewed performance reports * Conducted training sessions on financial products and services * Review call center statistics to measure staff performance and the need for improvement * Expedited and facilitated the escalation of customer service issues
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