Innovative, results-driven leader focused on achieving results in a competitive environment that demands constant improvement. Experienced in driving exceptional product sales, process, and customer service improvements. Experienced in driving results while building partnerships with key decision-makers. Consistently increased performance metrics, products, quality to customer service call center, and reduced operating costs. During my 22 years of executive management experience at Verizon Wireless, I was responsible for projects that were designed to grow contact centers throughout the business. Consistently maintained a cutting edge approach, utilizing new and creative methods aligned with business trends. Managed numerous project management teams throughout the Western US region that positively impacted the bottom line and streamlined operations for smoother processing between sales channels and customer service contact centers.

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