Experienced and results-driven Technical Support Representative skilled at resolving complex customer service issues, and analytically adept at resolving network issues. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards. Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Enthusiastically seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

Highlights:

• Network Security
• System Analyst
• IT Help Desk
• Network Administrator
• System Administrator
• IT Support
• Account Manager
• Acquisitions
• Ad Hoc Reports
• Documentation