A highly effective, production and people oriented professional with knowledge, skills and experience in human resource management, customer service and sales. This motivated, team player is organized, dedicated, and able to adjust to a changing organization. Has ability to work in a diverse environment while maintaining a professional standard.

COMPANY	POSITION HELD	DATES WORKED
Hewitt Associates	(Confidential)	7/2004 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
University of Delhi, India	Finance	2002	Bachelor Degree

Highlights:

Companies I like:

Accenture, Fidelity,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Banking/Investment

? Analyze and trend customer and client escalations to discover root cause and develop action plan for resolution. ? Support ongoing client escalations and plan updates per client request. ? New Hire Trainer/Facilitator, responsible for training new hires to prepare them for success while working with their clients. ? Collaborate with management to discuss associate trends, opportunities for growth, and upcoming changes to benefits with the client(s).