Highly motivated technical writer with ability to take technical knowledge and make it understandable by the regular user. Creative, able to quickly learn software and procedures, flexible.

COMPANY	POSITION HELD	DATES WORKED
AOL	(Confidential)	7/2001 - 2/2007
UPS TeleServices	(Confidential)	8/1997 - 5/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Adult Education Distance Learning	2005	Master Degree
Iowa State University	Child Dev/Elem Educ	1977	Bachelor Degree

Highlights:

Handpicked to beta test a special web format for ordering premium services

Companies I like:

IBM, Raytheon, Microsoft, GoDaddy

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Training
• Technical writing
• Research

Involved in helping convert training and resource materials into a department-wide Wikipedia • Ensured all written materials produced by the department were grammatically correct and technically accurate, conformed to the department style guide, and would be easily understood by the end user