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Description
Four-year college graduate, with BS in Network and Communications Management. Seasoned professional with eight years of help desk experience providing software, hardware, client/server and networking technical support. Proven success working in high-volume, global headquarters, technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.
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