SUMMARY: Highly motivated professional with strong technical, verbal, listening, and written skills. Comfortable in interacting with all levels of the organization and public. Able to communicate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes network management, enterprise application support, project management, and Technical Writing. EXPERTISE: * Server management including, installation, maintenance and support * Enterprise application management including implementations processes, systems maintenance, and end user training * Project Management processes including all aspects of risk management, quality assurance, testing, and stakeholder management * Outstanding customer service and business relationship management skills * Technical writing including all aspects of processes, policy and procedures development * Established systems analysis procedures including requirements, definitions, troubleshooting, business analytics, compliance management, workflows, and technical to nontechnical communications
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