I am a professional business owner committed to extraordinary customer service with extensive experience in call center management, executive training, consulting, curriculum design and development, in addition to sales development and marketing. My passion and dedication to excellent service and for helping other�s to grow in their confidence and proficiency is virtually tangible contributing to my high level of success engaging a group. My front line experience includes evaluating, coaching and training customer service telephone, face to face and e-mail interactions as well as inbound and outbound sales groups. Highlights of my supervisory, management and executive workshops include the FISH philosophy, Leadership, Leading by Example, and Understanding and Achieving ROI. I employ both strategic and creative thinking and am skilled in conceptualizing and facilitating fresh and results-driven training initiatives, sales incentives and reward programs. I have strong interpersonal skills with an ability to communicate effectively at all levels of an organization. My background includes a proven track record of meeting or exceeding performance objectives including an award for sales and marketing excellence. Owning and maintaining three separate businesses calls on my ability to organize, as well as quickly and efficiently navigate e-mail and the internet. I am seeking consulting projects where my strengths and experience will be valued and afford me the opportunity to work with persons of integrity.

Highlights:

• Received HBO’s highest Company sales and marketing award for outstanding campaign design and implementation of a customer acquisition and retention program.

Companies I like:

I am looking for an opportunity to apply my strengths and background within an organization with integrity and a respect and value for training and employee contribution.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
motivation
creative
innovative
curriculum design
Adult Learning
Incentive/reward program creative
Strategic Thinking
Team Building
Training Development

• Trainer
• dynamic
• coach
• creative
• manager
• director
• call center
• sales
• customer service
• leadership
• teamwork
• motivation
• motivational
• presenter
• speaker
• learning and development
• consultant
• goal oriented
• results driven
• communication
• marketing
• leader
• sales trainer
• customer service trainer
• call center trainer
• customer support trainer
• Training
• Coaching
• Reward
• Management
• Mentor
• Retention

*Managed division point-of-sale (POS) activity including programming awareness and visibility, training, sales development and retention, coaching, motivation and sales incentives. *Responsible for reporting and analysis for all call center sales and CRM functions including call handling quality, sales and other call center metrics. Made recommendations to improve results related to any type of customer contact (inbound and outbound calls, email, transactional opportunities, retail and event related)