Description
16 years as a Desktop Support Analyst/Team lead/Technician in Health Care setting. Extensive experience PC deployment experience, client interaction, team leadership, application support while developing and managing vendors. Expert in planning and organizing activities consistent with agency goals and mission. Broad range of customer service experience and expertise in Windows 7, Office 2007/2010/2013. Provides problem resolution as well as assisting staff and users regionally and globally. Analyzes organization's critical support requirements, identifies deficiencies and develops solutions for increasing reliability and improved productivity. Managed miscellaneous IT projects as required. Collaborates with Corporate IT in developing and strategizing the direction of IT systems, evaluating business needs, researching products and identifying process improvements. Experienced in Level II/III Service Desk, and Printing Support. Professional, enthusiastic and proactive, dedicated to providing integrity in the workplace. Seeks continuous improvement to IT infrastructure. Coordinates purchase of IT assets or departmental purchases. Superb organizational, and time management skills. Superior ability to multi-task, prioritize assignments, works independently and takes action when needed.
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