Description
Professional Summary 6+ years Retail Management experience. Experience includes supervising the daily operational functions of all critical store departments, recruiting associates, maintaining healthy and competitive profit margins, and accounts management. Significant experience ensuring the availability of merchandise and services by maintaining appropriate inventory levels. Qualifications include: Preparing annual budgets and financial reports Inventory control and loss prevention Handling and maintaining vendor relations Developing operational guidelines, including policy and procedures Exceptional customer service and support experience Staff development Essential Job Functions and Experience Store Manager NTB (National Tire & Battery) (06/2014 - Current) Meet and exceed performance standards for quality and speed of service to our customers. Achieve and exceed sales and profit goals. Insure continuous implementation and enforcement of National Tire & Battery policies and procedures. Attract, hire, train, develop, evaluate and retain store employees. Exercise strong, fair, and consistent leadership with all employees. Delegate authority and subsequent ownership of those functions delegated, as appropriate for the position. Build and maintain a team effort consistent with the goals of the company. Follow all safety practices as outlined in policy and procedures. Service Manager Firestone, Duluth Georgia (05/2012 - 06/2014) Demonstrated a high level of energetic responsiveness to every customer, on the phone or in the store. Communicated accurately with customers and managed technicians to establish time commitments that met Firestone standards and exceeded customer requirements and scheduling. Development and retention of teammates as well as selecting, coaching, and developing store teammates. Time commitments were established and met by communicating with the sales teammates and technicians. Followed proper exit procedures: explained all warranties and options to all customers, cash handling, meeting sales goals daily and handling of rental cars for customers if needed. Store Manager Jiffy Lube Horn Lake, MS (10/2008 - 05/2012) Assisted customers in all aspects of store services. Trained and supervised employees in all areas required to efficiently operate store. Prepared work schedules and assigned employees to specific duties. Addressed and resolved customer complaints and issues. Ensured all standards for quality, customer service, and safety were met per company guidelines. Maintained store revenues, including cash handling, deposit reconciliation and delivery of deposits to bank. Assistant Store Manager Foot Solutions Germantown, TN (8/2007 - 2/2009) Managed and maintained appropriate inventory levels. Analyzed sales figures and forecasted future sales volumes to maximize profits. Accurately completed all A/R and A/P functions. Addressed and resolved staffing issues interviewed applicants, conducted performance appraisals, and provided organizational training. Responded to customer complaints in a timely fashion. Accounts Supervisor U.S. Security / Hunter Fan Memphis, TN (12/2000 - 8/2008) Oversaw security contracts for new and existing account holders. Identified protection goals and objectives consistent with corporate strategic plans. Reinforced critical policies and procedures according to customer specifications. Maintained safe and secure environments for clients and employees. Routinely prepared and administered tests for guards on policy and procedure issues. Scheduled and trained guards and other support personnel. Established and lead an incident response team to contain, investigate, and prevent security breaches.
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