Tim R

Help Desk Specialist - 5 Years of Experience - Near 22192


Help Desk Specialist

Education Level:


Will Relocate:



Tim Rush Lorton, VA 22079 ▪ 703-844-0760 cell Experience System Admin, IT specialist and Media specialist with languages skills English and Arabic. Objective: System Admin, IT specialist Summary • Answering over 50calls, providing the best customer and technical support. • Proficient with Microsoft Windows family (workstation and server), Microsoft Office products, visio and knowledge of Cisco products (phones, switches, and cisco call manager, and cisco VPN). • Highly proficient with most smartphone operating systems. • Experience with Windows Installer technology • Administration of Active Directory, Group Policy Management, and software installation. • Highly Experienced with Intuitive helpdesk ticketing system. • Experienced with Mac OSx and apple hardware basic knowledge of Mac server and AD integration in a windows environment. • Experience various imaging technologies like Windows Deployment Services (clients and server), Symantec Ghost, and Nlite. • Printer copier troubleshooting and maintenance, knowledge of Efi fiery controllers. • Microsoft Exchange server administration, Postini, DNS, and DHCP server experience. • Basic HTML, CSS, and scripting knowledge. • Proven to have excellent communications and customer service skills. • Remote assistance using various remote desktop programs. • Plan, evaluate, and execute new IT strategies and projects. • Familiar with SharePoint 2010 foundation. • Knowledge and Experience with Microsoft Lync client. •Knowledge and Experience Barracuda Web Filter block or unblock websites and emails. System Admin and Help Desk Admin, Mar 2012 – present Middle East Broadcasting Network © (MBN) USA, VA • Handled desktop support within a fast paced/critical enterprise environment. • Maintained, upgraded, and installed over 1000 computers and 500 users including three overseas offices. • Supported, maintained and upgraded all the Apple hardware and mac software in the company • Helped integrating OSx and binding it to Active Directory. • Gained experience working with broadcast specific hardware and software (ENPS,Edius pro, Bitcentral oasis and precis). • Gained experience working with Symantec Ghost server, client, and windows deployment services. • Gained experience working with roaming profiles. Projects: • Upgraded the graphics department Apple Mac Pro’s to the latest hardware and software. • Upgraded over 200 computers to windows 7 using Symantec ghost and WDS. • Helped prepare, install, and setup Support Center helpdesk ticketing system. • Gained experience working with cisco switches and cisco call manager. Production Assistant, March 2009 – 2012 Middle East Broadcasting Network © (MBN) USA, VA • Review scripts/pictures compatibility carefully before airing it • Check rundown as early as possible for needed video and CG in English and Arabic. • Execute headlines and coming ups and floating mosses according to editorial priority set by the producer. U.S. Department of State and Military Role player 2008 to Present • Role player with PRT Training course for U.S. Department of State DOD. • Role payer with U.S Army and Marines Help Desk Administrator, November 2005 – February, 2008 US Army Corps of Engineers (USACE), Baghdad, Iraq • Handled technical troubleshooting and system administration within a military environment; Including system crashes, slow-downs and data recoveries, printer installations, computer upgrades, outlook and office crashes, Active Directory management, inventory tracking, products evaluation, network monitoring, and IT documentation in a hybrid server 2003 and 2008 environment. In charge of the Apple hardware and software in the company. Gained more experience with roaming profiles and folder redirection, windows server 2003 Tier 2, and troubleshooting wired and wireless network issues. EDUCATION Associate degree ITT Technical Institutes, 2013 USA, VA Certificate of: Mac OS X Support Essentials, Global Knowledge 2014 USA, DC Certificate in Professional Photography, 2008, Lifetouch National Studios Inc, USA, MD B.A. in Economics and Administration, 2001, College of Administration and Economics Certificate of Technology, 1997, Al Kafaat Institute, Baghdad, Iraq US citizen with public trust clearance References and Writing Samples Available Upon Request