Customer service minded technical support rep who has a great balance in both customer service and tech support. Exceptional communication skills, creative and loyal.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/2005 - Present

SCHOOL	MAJOR	YEAR	DEGREE
DeVry University	Networks and Communications Management	2004	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Website	Microsoft	media url	Used Daily

Highlights:

Reciepient of Hero's of Internet Operations award for 1st Qtr 2007. Received two awards for "The Customer Rules" for listening to customer concerns and resovling their issues. Received two Service Champion awards based on customer feedback.

Companies I like:

Google, Yahoo, State Farm, American Airlines, Southwest Airlines, Huawei, Sony, Motorola, Cisco

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• training
• administrator
• management
• support
• technical
• helpdesk
• teacher

Consistently exceed monthly expecations in Quality and work productivity.