In my position on the voice team in tech support, I use my training skills to educate my customers on the functionality of new technology. In my roll as the Helpdesk Manager I developed new employees, and ensure we met the needs of our customers in a timely manner.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/2005 - Present
Discover Financial	(Confidential)	8/1989 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Adult Education	2005	Master Degree
University of Phoenix	Organizational Management	2003	Master Degree
University of Phoenix	Business Management	2000	Bachelor Degree
University of Phoenix	Business Information Systems	2000	Bachelor Degree

Highlights:

Number one collection unit for 9 consecutive months, Nominated for three President's Plate Awards, Won the Chairman's Challenge Award for Quality, Received over 50 Smart Appreciation awards, Member of the Platinum Club for Discover Innovations.

Companies I like:

COX, USAA, AAA, Honeywell, UoP, Calence, CIty, State or County Government

Business Analysis
Technology Solutions
Sales Support
Leadership

• Callcenter
• management
• telecommunication

Ten years experience in management and education. A seasoned Telecom Analyst with eleven years expertise in developing telecom solutions for large inbound and outbound financial institution’s call center. Extensive experience with every aspect of business technology support. Major strengths in problem solving, customer service and high availability. Also skilled at cost containment through problem tracking, vendor relations, and personal initiative to accomplish business objectives. A dedicated and dependable professional who motivates others and produces quality work. Ten years experience in management and education.