SUMMARY * Over 30 years of experience as Supervisory Customer Support/Helpdesk IT Specialist and Network Operations Management * Expert Customer support Specialist and System Analysis (Small Business Administration) * Expert technical solution advisor to administration and management implications of policy and program proposals (Small Business Administration, IBM) * Expert in Computer Operations Management (Moore Business Communication Services, IBM, Lockheed Martin Air Traffic Management (ATM) multi-system computer complex for FAA/AAS ATM) * Expert in various Open System Platforms (Windows 10, Windows 8, Windows 7, Windows XP, Windows 2K, UNIX, SUN Solaris, IBM Mainframes)

Highlights:

• IBM
• Project Manager
• Services
• Systems Administrator
• Computer Operations
• File Transfer Protocol
• IBM Mainframes
• Customer Support