PROFILE * Self-assured, dynamic, and results-driven solutions provider & management professional with more than 19 years providing high-performance IT operations management, systems architecting and administration, and full-cycle project management in the government and healthcare sectors. - Proven exceptional passion for delivering outstanding client/user service that maximize advantages of IT systems in providing process efficiencies in highly demanding business functions. - Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solution in addressing challenges and issues in user/customer service, automation needs, & process improvement. * Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results. * Strong people management and interpersonal communication skills that inspire confidence, performance excellence and teamwork synergies across diverse ethnicities and multi-functional engagements. KEY EXPERTISE Business Operations Management * Systems Install & Divestment Desktop Authority, Citrix, Backup * Strategic IT Roadmap Planning & * Systems Configuration, Conversion, Exec, Skybot & Automate Execution Migration & Integration * Server Tools: MS Exchange Server, * Assist with contract * Stress & User Acceptance Testing Windows Server 2003 - 2012, review/negotiation for new & * Team Supervision & Motivation Achieve Server, & VMWare Server existing business applications * Computing Resource Management * Remote Access Tools: VNC, Zen * Technical Service Administration * Compliance Management Works, NetMeeting, Telnet, * Data/Network Center Management Technical Desktop Authority, Script Logic, * Disaster Recovery Administration * Apps: Kronos, Optimus EMR, * Network: VPN, & Telnet * Process/Workflow Improvement McKesson Pharmacy System, * Productivity Tools: MS Office * Relationship Management (Clients, Welligent, Trauma One, Help Star, (Word, Excel, PowerPoint, Access, Stakeholders, Public, & Vendor) & CMS & Outlook), & Adobe Acrobat Project Management * OS: Unix, MS Windows-XP/8, MS * Multimedia Editing: Adobe Creative * Concurrent Project Management Windows Server 2003 - 2012 & Suite (Photoshop) * Systems/Business Needs Analysis Citrix, * Web Development: Dreamweaver * Project Budget Management * Admin Tools: Virtual PC, VMWare, * PM Tools: MS Project * Systems Development & Active Directory, SecureNetTerm, Prototyping
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