I can learn any new technology because I enjoy new challenges, and I am a hands-on type of person. I build rapport with customers beyond what they would expect from an IT person.

Highlights:

Companies I like:

NCAA, Eli Lilly, General Motors, Honda, Indiana Pacers, Los Angeles Lakers, Indianapolis Colts

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• helpdesk
• system support
• administrator

* Responsible for setting up new employees in Active Directory, Citrix, along with their PC, laptop, or WYSE terminal, and their digital or VOIP phone. * Responsible for resolving 2nd and 3rd level help desk problems which would involve LAN connectivity (issues with switches, hubs, and/or routers ), WYSE thin clients, PC problems, hardware problems, peripheral issues, along with VOIP, digital phone (patch panel), BlackBerry, and voicemail issues. * Responsible for creating PC and laptop images using Symantec Ghost Server 7 that I made. Images were created specifically for different departments and different machines, while maintaining them in WSUS. * Responsible for maintaining network integrity which included creating and maintaining permissions groups, creating and maintaining group policies, distribution lists, along with day to day business for 15 retail sites across the United States. * Responsible for providing hardware support for all copiers and printers, which would include installing, maintaining, repairing, and tracking the frequency of breakdowns for warranty issues.