I'm a technically proficient, proactive, results-driven professional with extensive experience in technical support (10 years) and software development (16 years) in the mobile device security and telecommunication sectors. My supervisory skills has allowed me to manage, coach, and develop accomplished worldwide technical support teams that have been successful in troubleshooting, resolving complex software features and system problems, and testing applications on different platforms. With technical and business acumen, I focus on analyzing issues, identifying areas for process improvements, and implementing initiatives to increase efficiency, streamline operations, and decrease overall expenses with minimal resources. I thrive in a high-performance, deadline-oriented work environment in which I'm engaged with several projects at once, seeking innovative solutions and ensuring the best possible client experience.

Highlights:

• SF Bay Area
• Technical Support
• Director
• Manager
• Escalation Support
• Customer Service
• Application Support
• Product Support