Description
and international offices managing all client interactions after the initial contract. Achieved highest client satisfaction rates in the industry through leadership of all mass notification client interactions including implementation training support and renewals. Pioneered the development of Client Care as a key differentiator for sales team and clients. Hired employees who created a culture that set an example for the company and built a reputation for the highest levels of service and support in the industry. * Generated $16,000,000+ in contract value from 3,000 accounts through executive support during acquisition and leading the integration of largest competitor. * Increased renewal forecasting accuracy by pioneering the use of Salesforce for account health and renewal forecasting. * Achieved 90%+ annual client retention. * Led renewal activities for $62,000,000+ of business in over 7,000 client relationships. * Achieved less than 30 seconds average speed of answer for support calls in the 24/7 emergency call center.
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