Description
Qualifications Highlights Comprehensive program assessment and building skills including a thorough understanding of the importance of using program history and data to enhance the client experience and further grow the program mission. Over 15 years' experience building and maintaining data for client profiles for the health wellness, real estate, and IT industry. Broad experience in managing, developing and growing small businesses in multiple sectors. Utilize strong organization skills to prioritize and manage every aspect of real estate construction and customer sales. Quick understanding of an organization's mission, goals and process in developing strategies to support a progressive interaction with philanthropic organizations as well as industry leaders. An excellent planner and strategist with proven abilities in accelerating growth, driving improved client relationships and generating long term loyalty. Exceptional skills in communication and presentation with demonstrated abilities in training, team building and motivating others to achieve goals. Sales & Client Relations Lead team in analyzing 20 years of data to identify the most effective market segment to engage while cutting the company marketing budget by 30%. My team leading (Top Sales companywide) the company to the highest gross sales in the company's 28 year history. Developed a chart of probing questions to stimulate prospects into opening up. This helps my team learn what the prospect is needing /looking for and in turn allows sales team to move and Close the deal. (Top Sales companywide) Analyze performance assessments to determine client behavior characteristics. Then using these findings to assess what type of training is needed to address weak areas. Conduct personal assessments for a variety of clientele including executives, new mothers and high level athletes. Design and implement custom college prep workshops for students interested Science Technology Engineering and Math (STEM) and a career path. (~1st three kids through the program are now enrolled in college) Navigated the university research environment to facilitate grant writing for a multi-million dollar engineering grant. Developed relationships with private sector, public sector, and nonprofit employers to facilitate career opportunities for university students and alumni. As the award winning Sales Leader (Top Sales companywide), I guided several hundred clients through the home building process including picking an empty lot for building their house, choosing a home design, and preparing for the construction process including inspections, final home inspections and 1year inspections. Marketed construction services, engaged in pricing evaluation, booked/ contracted with client and initiated, supervised and contracted subcontractors and completed work for construction projects worth more than a million dollars. Managed large and small projects responsibilities included pricing jobs, developing budgets and plans, and insuring adherence to local and state ordinances. Resolved several hundred escalated 3rd level custom problems as a member of the IBM PC company's (Customer Relations Management) CRM for the IBM PC tech support help center and IBM management, software and hardware developers. At the time was the world's largest PC manufacturer. Public Relations and Communication Skillful developer of strategic communications programs that continually surpass expectations. In depth program management experience from conception to implementation through team development, leadership, presentations and implementing/directing departmental faculty / staff meetings. At ease with budget limitations, deadlines and sales quota situations Designing and implementing a comprehensive marketing plan. Utilized and track categorized client data input into a system over a period of time to determine client occupation, their interests, their company affiliations, and family status - to develop working partnerships in the construction, real estate, and the health and wellness industries. Collaborated with non-profit organizations by making presentations and disseminating literature to appropriate businesses and community organizations. Conducted financial workshops, professional development programs, seminars and individual planning sessions targeting public servants. Created a college preparatory education program for multiple nonprofit organizations at no cost to the children and their families through marketing and private fund raising. Developed new business relationships that increased contract business, doubled revenue and expanded company's workforce by 50%. 15 years leading an organization that successfully meet annual fundraising goals. This campaign culminates with an annual 3 day event. Development and implemented Historically Black Colleges and Universities college tours information sessions for high school aged children.
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