• Over 10 years experience in the banking industry ranging from teller responsibilities to human resource duties. • Proven success in establishing strong relationships with both internal and external clients to ensure success. • Strong leadership talents, “team player” attitude and spirit, and the natural ability to establish consensus among cross-functional areas. • Capable of managing people and procedures from a “big scope” approach with success in bringing this approach to the day-to-day operations of an organization.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	3/2006 - Present
(Confidential)	(Confidential)	8/2005 - Present
BioLife Plasma Services	(Confidential)	4/2002 - 3/2004
1st Class Cleaning, Inc.	(Confidential)	2/2002 - 5/2006
(Confidential)	(Confidential)	2/2002 - Present
Alerus Financial	(Confidential)	12/1991 - 4/2002

SCHOOL	MAJOR	YEAR	DEGREE
Park University	Management	2007	Bachelor Degree
Wadena Technical College	Accounting	1988	Trade School Degree

Highlights:

Assistant Director of Education Huntington Learning Center Stillwater, MN August 2005 – Present ? Responsible for conducting diagnostic testing on all new students to determine an individualized tutoring program. This process includes informal interviewing skills, observation of student behavior(s) and effective management of test components to ensure accurate results through encouraging open communication, listening attentively and actively. ? Ability to make effective decisions by analyzing information and considering priorities in the best interest of the student’s program/goals. ? Tutor students in the following areas: ACT/SAT Test preparation, Mathematics, Reading, Study Skills, Phonics, and specific subject matter as needed on individual student basis. ? Inspires others to overcome challenges and achieve ambitious goals through day to day interactions with students, parents, teachers and community. ? Effective management skills in a changing environment. Skills include leadership, planning, developing policies, delegation, and tracking performance against measurable goals. ? Responsible for ensuring the center is operated in accordance with company policies and procedures and complies with state licensing standards by fostering an educational, nurturing, and safe environment in which children are encouraged to reach their full potential. Consultant / Trainer Self Employed Woodbury, MN February 2002 – Present ? Compose articles on a wide variety of topics for clients to post at their Internet homepages for to assist with web page optimization. ? Develop training for diverse work groups in the public and private sector on topics of Stress Management, Goal Setting, Conflict Resolution, Effective Workplace Communication and employment law regulations. ? Provide leadership as subject matter expert on internal organizational projects to include: Y2K, Variable Compensation Management, Process and Procedure documentation, Disaster Recovery, Employee Feedback/Performance Methods and Organizational Training. ? Train, mentor and develop staff and management to provide superior service to their clients and be able to operate as self-directed work teams. Career Advisor / Adjunct Faculty Rasmussen College Eagan, MN March 2006 –Present ? Developed goals, objectives and topical outline (syllabus) of the content of Career Skills course. ? Evaluated student progress toward the achievement of course goals and objectives, including the method by which final grade is derived. ? Advised and counseled students on an individual basis to meet course objectives successfully, graduation requirements and individual career aspirations. ? Maintained an up-to-date knowledge of industry and employment trends while seeking field of study related employment opportunities in conjunction with developing and/or maintaining relationships with employers to facilitate placement of graduates. Owner / President 1st Class Cleaning, Inc. Grand Forks, ND June 2002 – May 2006 ? Developed, organized, and implemented new business venture from initial concept to incorporation to include marketing concepts, financial aspects, human resource issues and creation of various legal documents. ? Developed marketing plans, employment contracts, and service contracts for various types of business needs. ? Negotiated business contracts with clients for services provided to include senior level managers. ? Interviewed, screened and hired applicants and enrolled employees in company benefit programs. ? Responsible for employee disciplinary process to include: investigation, documentation, communication, coaching and follow-up, and termination in accordance with state, federal and organizational policies. ? Successfully built operation from start-up to a 14-employee corporation generating revenue $100,000 in the first year. Operations Manager BioLife Plasma Services Grand Forks, ND April 2002- March 2004 ? Aligned company standard operating procedures and federal regulation requirements with employee performance while counseling individual employees, developing action plans for success and monitored performance for appropriate action. ? Effectively decreased the number of incidents reported in monthly audits from approximately 25 incidents a month to 5 incidents a month which resulted in turning an under-performing operation to the top 5 out of 100 total centers within the company all while decreasing the cost per product from $117 to $99. ? Successfully managed external audits of the plasma facility and served as the principle contact for the Food and Drug Administration (FDA), International Quality Plasma Program (iQPP) and Clinical Laboratory Improvements Amendments Agency (CLIA), OSHA, Department of Labor and various employment agencies. ? Analyzed trends and patterns of incidents to determine root cause and implemented processes to ensure elimination of incidents or a declining rate in the number of incidents occurring to include process improvements on an organizational level, employee education and re-training and monitoring such corrective action plan(s) for resolution and effectiveness. Human Resources / Personnel Development Advisor Alerus Financial, N.A. Grand Forks, ND December 1991- March 2002 ? Analyzed employee performance and developed individual performance plans for improvement and/or professional development for employees to adhere to changing company needs, organizational goals and adherence to government regulations for up to 100 employees in 14 various areas of expertise. ? Developed, coordinated, collected, and analyzed performance feedback for employee performance plans to facilitate 360-degree feedback while coaching employees for value-added results. ? Administered disciplinary process to include: investigation, documentation, communication, coaching and follow-up, and termination in accordance with state, federal and organizational policies. ? Managed the staffing process to include posting, recruiting, pre-screening, interviewing, resource allocation and terminations for multiple departments and levels within the organization. ? Developed, coordinated, collected, and analyzed performance feedback for employee performance plans to facilitate 360-degree feedback while coaching employees for value-added results. ? Communicated issues and concerns to Senior Managers and department managers to come to a collective resolution of issue(s)/concern(s). ? Performed job analysis for various positions within the organization to maintain up-to-date job descriptions and market salary data to ensure internal and external compensation equity. ? Maintained documentation regarding individual employee performance, work related injuries, Worker’s Compensation, FMLA, COBRA and ADA requests and accommodations. ? Responsible for new employee orientation and developing and facilitating training programs for leadership development of employees in areas of interpersonal skills, technical skills and organization specific training. ? Developed and executed annual marketing plan to include various methods of advertising by performing SWOT analysis and market analysis. ? Monitored operational costs according to budget and developed action plans to correct deviations to ensure budget guidelines where met.

Companies I like:

Best Buy, Target, Ford, General Mills, 3M, Cargill

Organizational Process Design
Microsoft Office
Presentation
Technology Solutions

• Management
• Banking
• Education

Review of my credentials will confirm that I have served as the catalyst for successful management of individuals within various organizations, complimented by high-caliber management qualifications specifically in the career-counseling, banking, plasma donation and education field. I have a proven track record of delivering consistent value added results in the area of career counseling, training human resources and compliance management to the companies in which I have worked.