Profile: Analytic, 14 years successful customer service and support, problem-solver, trouble-shooting, staff support, multi-tasking, planning and implementing, outstanding interpersonal, motivational and presentation skills. Instrumental the development * Greet all clients, provide direct reception and welcoming/intake services, responsible for sign in sheets, notify partner of clients presence, answer inbound/outbound calls * Insure all media, Literacy center and resource materials accessible at all times. launch and implementation of the National Dispatch Center for AT&T Mobility. * Effectively trained 20-30 employees helped monitor and evaluate progress and performance. * Coordinated activities to support and assist with analysis for Network. * Trained and developed National Deployment of sub-markets worked with high level management to maintain integrity of NDC dispatch strategies. Performed research resolved billing payment and collections issues.