Description
I am a client service manager with excellent blend of customer relationship management and project management skill sets. 10 years of experience in overseeing customer relationships, service management and leading large scale global projects in IT and telecommunications industries. Consistently achieving high customer satisfaction rankings and improvements to the bottom line. A self-motivated, result oriented, avid learner with remarkable leadership skills. Area of expertize include : Project Management, Client Relationship Management,Service Delivery Management, Service Management, Customer Satisfaction Enhancement, Retention and Churn Management, Business Process Framework, Service Operations, Account Management.
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