Occupation:Customer Service Manager |
Location:Charlotte, NC |
Education Level:Bachelor |
Will Relocate:YES |
Description
A experienced professional in customer service, training and supervisory functions in the healthcare, technology and manufacturing industries actively coaching and developing associates
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Cigna Health Care | (Confidential) | 8/1999 - 6/2007 |
| Electronic Data Systems(EDS) | (Confidential) | 8/1996 - 8/1999 |
| Ms. Fields | (Confidential) | 1/1996 - 12/1998 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| West Mecklenburg High | College Prep. | 1993 | High School/GED Degree |
Accomplishments
Highlights:
Customer Service Team Lead Established and maintained customer loyalty while providing excellent service. Maintained sale production targets.Companies I like:
Responsibilities
Responded to inquiries from members, policy holders and providers on benefits and claims. Checked provider contracts to verify claims were processed correctly while maintaining HIPPA privacy law requirements. Performed research to respond to questions and interpreted policies.
Directly managed and led a team of 30-40 Customer Service associates. Responded to inquiries from members for information on accounts. Maintained and updated computer databases.
