Qualifications Summary Background Investigation Customer Service/Retail Benefit Enrollment Demographic Information Verification Benefit Investigation Fraud Investigation Case Management Insurance Verification Client Education Payroll Data Entry Client Referrals Risk Mitigation Conflict Resolution More than 15 years' successful experience in case management with recognized strengths in customer service account maintenance trend analysis fraud investigation/risk mitigation trouble-shooting and problem solving planning/implementing proactive procedures. * Possess solid computer skills. * Excellent working knowledge using HRIS knowledge- PeopleSoft 8.0 ADP HRB Performance Advantage Staff Management Web-Time Time Tracker HR help desk Microsoft Office 2010 AS400 and Lotus Notes.

Highlights:

• Computer Aided Software Engineering
• Fraud
• Referrals
• Benefits
• Insurance
• Cobra
• Data Entry
• Documentation